Terms of Service

1. Acceptance of terms

By accessing or using Diip's website, mobile application, client portal, or any of our services (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Services.

These Terms constitute a binding agreement between you and Diip SMC Private Limited, a company registered in Pakistan ("Diip", "we", "us", "our").

2. About our services

Diip is a mental health clinic that provides psychiatric care, therapy, and psychological assessments. Our Services include appointment scheduling, telehealth video sessions, clinical record management, messaging, and billing — delivered through our website, mobile app, and in-person clinic.

Our app is not a medical device. It does not independently diagnose, treat, cure, or prevent any medical condition. Clinical decisions are made by licensed healthcare professionals during the course of your care.

3. Not for emergencies

Our Services are not designed for medical emergencies. If you or someone you know is in immediate danger or experiencing a psychiatric crisis, please contact emergency services (Rescue 1122) or go to the nearest emergency room.

Our platform does not provide crisis intervention, and there may be delays in responses to messages sent through the app.

4. Accounts and eligibility

To use certain features, you must create an account using your phone number. You are responsible for maintaining the security of your account credentials and for all activity under your account.

• You must provide accurate and truthful information.
• You must be at least 16 years old to create an account independently.
• Accounts for individuals under 16 must be created and managed by a parent or legal guardian.
• For clients under 18, parental or guardian consent for treatment is obtained as part of the clinical intake process.

We may suspend or terminate your account if you violate these Terms, provide false information, or engage in conduct that is harmful to other users, our staff, or our clinicians.

5. Your responsibilities

When using our Services, you agree to:

• Use the Services lawfully and respect other users, staff, and clinicians.
• Attend scheduled appointments or cancel in advance per our cancellation policy.
• Provide accurate health information to your care team to ensure safe and effective treatment.
• Not attempt to gain unauthorized access to our systems or other users' accounts.
• Not reproduce, copy, or distribute any content from our platforms without permission.

6. Clinical care

Our clinicians are licensed professionals who exercise independent clinical judgment. Treatment recommendations, prescriptions, and clinical decisions are made by your treating clinician based on their professional assessment.

Information provided through our platforms — including educational content, program descriptions, and general health information — is for informational purposes only and does not constitute medical advice. Always consult your clinician regarding your specific situation.

7. Payments

Services are billed directly in Pakistani Rupees (PKR). We do not process insurance claims. Accepted payment methods include cash, bank transfer, and mobile payment.

• Fees for services are communicated at the time of booking or enrollment.
• We may update our fee schedule with reasonable notice.
• Outstanding balances remain your responsibility regardless of account status.

Cancellations

If you need to cancel or reschedule an appointment, please do so as early as possible. Late cancellations or missed appointments ("no-shows") may incur a fee as communicated at the time of booking.

8. Intellectual property

"Diip" is a registered trademark of Diip SMC Private Limited. All content on our platforms — including text, graphics, logos, icons, software, and design — is the property of Diip SMC Private Limited or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, or create derivative works from our content without our prior written permission.

9. Limitation of liability

To the maximum extent permitted by law:

• Our Services are provided "as is" without warranties of any kind, express or implied.
• We are not liable for indirect, incidental, special, or consequential damages arising from your use of the Services.
• We are not liable for the clinical outcomes of treatment or for the independent professional judgment of our clinicians.
• We are not liable for service interruptions, technical issues, or data loss beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Account deletion

You may request deletion of your account by contacting us at privacy@diip.org. Upon deletion, your personal data will be removed within 30 days, subject to the data retention obligations described in our Privacy Policy.

We may also terminate or suspend your account at our discretion, with or without notice, for violation of these Terms.

11. Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal and clinical data. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

12. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify you through the app or by posting a notice on our website. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts at Lahore, Pakistan.

14. Contact us

If you have questions about these Terms, contact us: